Privacy Policy

We may collect and process the following data:

• Personal identification information (e.g. name, email address, phone number, address)
• Information you provide when contacting us (e.g. enquiry details)
• Information related to your child where relevant to your enquiry
• Technical data (e.g. IP address, browser type, usage data via cookies)
• Information you provide via QR code, including when you scan QR codes on our marketing materials, at events and submit information through linked forms or webpages

You directly provide us with most of the data we collect when you:

• Fill in enquiry forms on our website and via QR codes
• Contact us via email, phone, or other communication channels
• Request customer support or product information
• Scan QR codes on our products, packaging, or marketing materials and submit your information via linked forms or landing pages

We may also collect data automatically when you use our website through cookies or similar technologies.

We collect your data so that we can:

• Respond to customer service enquiries (including product and feeding queries)
• Provide relevant information and support
• Improve our products, services, and website experience

We process your personal data based on:

• Legitimate interest – to provide effective customer service and respond to your enquiries
• Consent – where required (e.g. marketing communications)

If you choose not to provide personal data, we may not be able to respond to your enquiry.

We may send you relevant information about our products if you have consented to receive marketing communications.

You can opt out at any time by contacting us at:
info@dgc.co.nz

All information you provide is stored on secure servers.
We implement appropriate:

• Physical safeguards
• Electronic protections
• Administrative procedures

to prevent unauthorized access, disclosure, or misuse of your data.

We retain your personal data for 3 years from the date it is provided.

After this period, your data will be securely deleted unless we are required to retain it for legal reasons.

We may share your data:

• With trusted third parties where necessary to provide services
• With your consent (e.g. partner organisations)

We do not sell your personal data.

Under GDPR, you have the following rights:

Right to access

Request copies of your personal data.

Right to rectification

Request correction of inaccurate or incomplete data.
Right to erasure

Request deletion of your personal data under certain conditions.

Right to restrict processing

Request limitation of how your data is processed.

Right to object

Object to processing based on legitimate interests.

Right to data portability

Request transfer of your data to another organisation or directly to you.

To exercise any of these rights, contact:
info@dgc.co.nz

We will respond within one month.

Cookies are small text files placed on your device to collect standard internet log and visitor behaviour information.

We use cookies to:

• Improve your website experience
• Understand how users interact with our site

Types of cookies we use:

• Functionality cookies – remember user preferences
• Analytics cookies – understand usage behaviour
• Advertising cookies (if applicable)

You can manage or disable cookies via your browser settings.

Our website may contain links to external websites.
This privacy policy applies only to our website, so we encourage you to read the privacy policies of other sites you visit.

We keep this policy under regular review and will post updates on this page.

If you have any questions about this privacy policy or your data, please contact:

Email: info@dgc.co.nz
Address: Dairy Goat Co-operative (N.Z.) Limited
18 Gallagher Drive, Hamilton, New Zealand

If you wish to make a complaint, you have the right to contact your local data protection authority in the European Economic Area (EEA).